Hotelier Weekly Roundup: 23/05/25

Another exciting week in Australian vibrant and dynamic hotel industry!

May 23, 2025 • Estimated Reading Time: 5 minutes

What’s on my mind this week: I was revisiting the networking practices of Silicon Valley entrepreneur and venture capitalist Heidi Roizen that was featured in Harvard Business School case study 25 years ago. It’s still good as gold. I’m a big avocad that hoteliers should expand their network to outside of the industry as well to create more meaningful connection, and opportunities to explore businesses opportunities. Heidi Roizen followed three key networking principles: 1) the proximity principle of building connections through her existing network, 2) the self-similarity principle of connecting with like-minded individuals, and 3) the shared-activity principle of mutually beneficial associations. Subscribe & Comment “YES” to receive a copy of the full article in PDF format.

🏨 Top 6 Hotel Industry News You Need To Know

  1. IHG Hotels and Resorts signs major long-term agreement with Salter Brothers (Travelweekly)

  2. Pan Pacific Perth unveils Multi-Million Dollar Transformation, revamping All 488 Rooms, Club Lounge & WA’s Largest Ballroom (The Hotel Conversation)

  3. WA’s Blockbuster Winter of Sport Tipped to Fill Beds State-Wide, Says AHA(WA) (AccomNews)

  4. Townsville Council Approves Living Gems’ A$210 M, 294-Home Over-50s Lifestyle Resort at Harris Crossing (Courier-Mail)

  5. Crystalbrook Aurora Breaks Ground: 238-Room Luxury Hotel to Rise in Canberra CBD by 2027 (Crystalbrookcollection)

  6. Expedia Group Rolls Out GenAI-Powered B2B Platform Upgrades, Promising 8 M Hours in Annual Hotel Ops Savings (Expedia Group)

🏆 Story of the Week

HOSPITALITY LAB

Hyper-Personalisation in Hospitality: How to scale guest-centric experience. - Fernando Vives

In light of Minor Hotels revealing its new masterbrand strategy, here’s the commercial mind behind Minor Hotels Europe & Americas sharing his take on hotel experience personalisation. Vives reflects on recent panels at HBX Market Hub and shares insights from Hosteltur, showing how data and AI can scale personalisation without losing the human touch. Listen here

🗓️ Upcoming Industry Events

  • Breaking Barriers: Putting Accessibility into Practice (tickets) - 4th June 2025, Melbourne Convention Centre, Melbourne, VIC

  • NSW Accommodation Awards for Excellence 2025 (tickets) - Thursday, 5 June 2025, The Fullerton Hotel, Sydney, NSW

  • ILTM Asia Pacific 2025 (tickets) - 30 June - 03 July 2025, Singapore

  • Hospitality Expo & Conference 2025 (Tickets) – Tuesday–Wednesday, 24–25 June 2025, Crown Perth, Perth, WA

  • Corporate Traveller Show 2025 Melbourne (Info) – Tuesday, 22 July 2025, RACV Melbourne

  • Corporate Traveller Show 2025 Canberra (Info) – Tuesday, 22 July 2025, RACV Melbourne

🛠️ Tech of the Week: Revinate - turn guest data into direct revenue


Revinate is a powerful guest data platform that helps accommodation businesses turn guest data into revenue. It combines CRM, email marketing, and reputation management in one system—ideal for independent hotels and groups alike.

Did You Know? The First World Hotel, located in Genting Highlands, Malaysia, holds the Guinness World Record for the largest hotel in the world by the number of rooms, boasting an impressive 7,351 rooms across three towers. Opened in 2002, the hotel has expanded over the years to accommodate a diverse range of guests, from budget travellers to those seeking more luxurious accommodations . In addition to its vast number of rooms, the hotel features a 500,000-square-foot shopping plaza, an indoor theme park, a casino, and various dining and entertainment options, making it a central hub within the Resorts World Genting complex .

Till next time,

Hotelier Roundup

Disclaimer: These news items are carefully curated by the Hotelier Roundup editorial team from publicly available sources and industry press. Please contact us if you don’t wish to be featured.